Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, contact IVP immediately and share clear photos of the parcel, product packaging and labels.

Do not use any medicine if the seal is broken, the product appears damaged, or the order does not match the confirmed details.

Medicine Returns

For safety reasons, dispensed prescription or non-prescription medicines normally cannot be returned for resale.

If a return is required for review or disposal, contact IVP first. Do not ship medicine back without written instructions from the support team.

Refund Review

Refunds are reviewed case by case for genuine issues such as incorrect product delivery, missing items or verified fulfilment errors.

Refund requests should be submitted within 30 days from shipment, together with order details and supporting photos or documents where applicable.

Partial Orders

If only part of an order is delivered or fulfilled, IVP may review a partial refund or other resolution for the remaining confirmed items.

Customs and Import Issues

If a parcel is held, delayed, returned or seized by destination customs, the outcome depends on destination-country rules and supporting documents requested by customs.

IVP cannot guarantee customs release, and customs-related cases are reviewed according to the shipment status and applicable policy.

Support

For assistance, contact IVP at sonup1543@gmail.com or WhatsApp +91 94035 59143.