Order Processing

Orders are reviewed after the required customer details, prescription documentation where applicable, destination information and payment details are received.

Processing times may vary by product availability, prescription review and fulfilment requirements. Shipment details are shared once the order is dispatched.

Shipment Quantity

Prescription medicine quantities are reviewed according to the prescription, directions for use and applicable supply limits. Larger quantities may require separate shipments or additional review.

Delivery Address

Orders are shipped to the address provided during checkout or order confirmation. Please review your address carefully before submitting your request.

If the recipient is unavailable, the carrier or local postal service may leave a notice or ask the recipient to collect the parcel from a local office.

Shipping Methods

Shipments may be handled by postal or courier services such as EMS, USPS, DHL, FedEx or other approved carriers depending on destination and availability.

Estimated shipping charges and delivery windows are shown on the Shipping Countries page. Final shipping availability and cost are confirmed before order acceptance.

Customs and Import Review

Customs clearance is controlled by the destination country. Customs may request a prescription, identity document, import permission, duty payment or other supporting documents.

Delivery delays caused by customs, carrier delays, weather or destination-country review are outside IVP control.

Returned or Undelivered Parcels

If a parcel is returned because the recipient was unavailable, the address was incorrect, or import requirements were not completed, a reshipment fee may apply.

If a parcel is returned through customs processing, IVP will review the case and advise the available next step.

Support

For assistance, contact IVP at sonup1543@gmail.com or WhatsApp +91 94035 59143.